MNCM News

"The two words ‘information’ and ‘communication’ are often used interchangeably, but they signify quite different things. Information is giving out; communication is getting through." -- Sydney J. Harris

Minnesota conducts nation’s largest statewide patient experience survey

Results from the more than 230,000 patient-completed surveys on patient experience of care—known as the Clinician and Group Surveys – Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS®) — from 651 clinics are now available for consumers to use along with other information on the cost and quality of health care providers. The data is collected as part of Minnesota’s Statewide Quality Reporting and Measurement System and is the most comprehensive look at patient experience on a statewide basis in the country. Minnesota’s 2008 health reform law set up this system which requires clinics to report their performance on a standard set of quality measures. MDH partners with MN Community Measurement to collect the data, and MN Community Measurement reports results on MNHealthScores.org. Clinics can also use survey results to see where they are performing well, and identify areas for improvement.

Download the CG-CAHPS® patient experience press release.