"The two words ‘information’ and ‘communication’ are often used interchangeably, but they signify quite different things. Information is giving out; communication is getting through." -- Sydney J. Harris

Results of MNCM’s 2015 Medical Group Survey

For the past seven years, MN Community Measurement has conducted an annual survey of the medical groups in our community that participate in MNCM measurement and reporting. The goal is to gather feedback on the products, services and processes that we offer in order to continually improve.

Just over 200 medical groups responded to the survey, which is a 38 percent response rate – seven percentage points higher than last year.

Groups are asked for input on mission fulfillment, measure alignment, various MNCM services, customer service, websites, data, quality improvement tools, registration and data submission processes and support materials.

Highlights of the 2015 results include:

  • 63 percent of medical groups said MNCM measures were currently “aligned” or “well aligned.”
  • 94 percent of medical groups indicated they use MNCM’s measures for their own internal quality improvement initiatives. The more common uses were internal goal setting, benchmarking and provider education.
  • 73 percent of medical groups noted that they use results from the Health Care Quality Report at least annually to develop practice-based improvement initiatives. However, only 32 percent said they use the Health Care Disparities Report often or very often and only 29 percent said they use the Health Equity of Care Report often or very often to develop improvement initiatives.
  • Half of respondents had utilized the medical group-specific tools related to patient experience and 21 percent had used the tools related to race, Hispanic ethnicity, preferred language and country of origin. All of these tools are available to medical groups that submit data to MNCM via the MNCM Data Portal.

MNCM also collects all open-ended suggestions submitted on the survey. Quantitative results along with those suggestions help us craft recommendations on where to focus medical group communication and process/service enhancements in the coming year.

Specific recommendations that resulted from this survey included webinars for clinic staff on particular topics; continued improvements to the data submission guides; and continued efforts to align our measures nationally and locally.

Many thanks to the medical groups who provided this constructive feedback!