"The two words ‘information’ and ‘communication’ are often used interchangeably, but they signify quite different things. Information is giving out; communication is getting through." -- Sydney J. Harris

2015 MNCM Annual Seminar a Success!

MN Community Measurement’s 2015 Annual Seminar, Motivating through Measurement: Catalyzing Improvement in Health Equity, Cost and Patient Outcomes, was an outstanding success on Thursday, September 24! We were joined by 380 people for the one-day seminar and 10th Anniversary celebration that was held at the Earle Brown Center in Minneapolis.

Former Minneapolis Mayor Sharon Sayles Belton kicked off the day by challenging the audience to think more broadly about Sharon Sayles Belton-24health and consider how to address the social determinants that drive poor health and poor outcomes, such as housing, crime and poverty.

“These issues require us to take the time to have conversations about them,” Sayles Belton said. “When you see how great the disparities are, you know we can’t take these small incremental steps and achieve the outcomes we need.”

“Each time we see a best or promising practice, we need to think about how to scale them,” she continued. “We need to put our arms around all of the data we have and channel it in ways that give us better long term approaches.”

MNCM’s President Jim Chase highlighted some of the important work happening in Minnesota and how it’s having a national impact, including a message from U.S. Senator Al Franken about the impact our community’s health care transparency efforts have in Congress.

Jay Want-49Keynote speaker Dr. Jay Want focused on how to use data to make change in health care organizations. “Data can start the conversation,” he explained, “but how do we turn those conversations into real impact and change?”

He outlined three “tsunamis” that are changing the health care world: debt (both national and personal), information (or, more specific, the amount of information) and the empowered individual. The way we transform as well is by using data to illustrate the positive impact of high-value care, tell the stories of how that improves the lives of individuals, and “talk about how this gets us back to being physicians … We need to get back to where people feel the gratitude of what we do; it’s not all about checking the boxes.”

We ended the morning with an engaging panel about online patient satisfaction reviews that featured remarks by Dr. Thomas Miller, Chief Medical Officer of University of Utah, on why the medical group chose to be the first medical group in the nation to post patient reviews on their website.

“Let your patients carry your good will and the good work that you do,” Dr. Miller said.

A reactor panel, including Christine Norton, Ann Carlson and Dale Schaller, then engaged with Dr. Miller in conversation aboutPanel_Overall-01 the benefits of incorporating patient reviews into their work as well as how Minnesota could implement this type of reporting in the future.

Our afternoon breakout sessions allowed seminar participants to take a deeper dive on four topics: total cost of care; patient experience; health equity; and implementation of patient-reported outcome tools in practices.

Finally, the seminar ended with an interactive feedback session on the value of measuring and using data on the social determinants of health, which was moderated by Mayo Clinic College of Medicine’s Dr. Rachel Hardeman and Phil Griffin. The audience provided very interesting feedback on whether our community should collect additional information on social determinants of health and, if so, how the data could be the most actionable.

We appreciate everyone who joined us and made our annual seminar so successful. To see photos from the day, please visit the album on our Facebook page! The presentations are available to those who attended the event by visiting our seminar website and using the password that was included in your evaluation email following the seminar.

And please SAVE THE DATE for the 2016 MNCM Annual Seminar on Thursday, Sept 15, 2016 at the Earle Brown Heritage Center in Minneapolis. We’ll see you there!