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2018 Annual Report Released

MNCM has released its 2018 Annual Report highlighting accomplishments in collecting and sharing data to inform improvement on cost, quality and patient experience. We also want to thank the 130 community volunteers who gave of their time, talent, and resources to advance the mission of MNCM through service on the MNCM Board of Directors, committees, and work groups. Read the report.


Wishing a Happy Retirement to Tina Frontera

With gratitude, MN Community Measurement (MNCM) bids farewell and best wishes to Chief Operating Officer Tina Frontera. Tina announced her retirement earlier this year, effective at the end of 2017.

The MNCM Board of Directors made a special presentation acknowledging Tina’s more than five years of leadership and service at the December 13, 2017 board meeting. A joyous celebration of her MNCM colleagues was held in December for staff to share their stories and fond memories with Tina.

“I have had the honor of working alongside Tina for many years,” said MNCM Health Economist Gunnar Nelson. “Her creativity, enthusiasm and thoughtfulness has always made wherever we worked a better place.”

In October, Frontera was succeeded by Liz Cinqueonce in the Chief Operating Officer role. Frontera served MNCM as a Senior Consultant during the final months of 2017.

From all of us at MNCM, best wishes Tina!


Annual Seminar Registration Open

Act now and register for the MN Community Measurement Annual Seminar 2017. Join this dynamic event and hear Hall of Fame television and radio broadcaster Don Shelby, National Quality Forum President and CEO Shantanu Agrawal, MD, from Washington, DC and attend panel discussions and unique interactive breakouts. Review the full agenda here.

Join the influential leaders of clinics, medical groups, health plans, social service and leading community groups as we discuss and share ideas and best practices on quality measurement, quality improvement, health equity and much more.

In addition to keynote speakers Don Shelby and Dr. Shantanu Agrawal, attend discussions on health equity and regional variation in diagnostic intensity coding. Participate in unique breakouts on patient experience, total cost of care, measure development, process and alignment.

Date & Time: Wednesday, September 13, 2017, 8:00 AM to 5:00 PM

Venue: Earle Brown Heritage Center, 6155 Earle Brown Drive, Brooklyn Center (Minneapolis), MN 55430

Attendees who complete an event evaluation will be issued a Certificate of Attendance suitable for continuing education or attendance hour credit following the Annual Seminar. This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of HealthPartners Institute and MN Community Measurement. HealthPartners Institute is accredited by the ACCME to provide continuing medical education for physicians. The Office of Continuing Medical Education, HealthPartners Institute, designates this live activity for a maximum of 6.75 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Visit for more details. See you in September!


MNCM Announces New Board and Vice Chairs

Tim HernandezMNCM is pleased to announce, Dr. Tim Hernandez, a five-year board veteran, as the new chair of the MNCM Board of Directors. Tim practices family medicine at Entira Family Clinics in West St. Paul, and precepts medical students through the University of Minnesota. He is the oldest of nine children born and raised in St. Paul. He married his high school sweetheart, Midge, while attending Carleton College.

After graduating with a degree in psychology, they moved further south to Rochester, where he received his medical degree from Mayo Medical School. Tim and Midge have seven children and 10 grandchildren with another one on the way. He has coached various sports for many years and currently coaches high school football at his alma mater, St. Thomas Academy.

WhitedMNCM is also pleased to announce, Brian Whited, MD, as the new vice chair of the MNCM Board of Directors. He has served on the MNCM Board of Directors since 2012. Dr. Whited is currently the Vice Chair, Operations of Mayo Clinic Health System (MCHS) after having served as the Regional Chief Medical Officer of MCHS – SW Minnesota from 2007 to 2010 and Chief Executive Officer of Owatonna Clinic – MCHS from 1995 to 2005.

Dr. Whited is a Board-certified Family Physician and practiced at the Owatonna Clinic from 1992 to 2007. He currently has a part-time clinical practice at MCHS – Albert Lea and Austin. Dr. Whited attended medical school at University of Iowa College of Medicine and completed his residency in Family Medicine at the Medical College of Wisconsin in Milwaukee.  He received his Health Care MBA in 2009 from the University of St. Thomas, Minneapolis, MN.  Dr. Whited currently holds the rank of Assistant Professor of Family Medicine at the Mayo Clinic College of Medicine.


Strategies to Improve Cardiac Arrest Survival: A Time to Act

The Institute of Medicine conducted a study on the current status of, and future opportunities to improve, cardiac arrest treatment and outcomes in the United States. This report examines the complete system of response to cardiac arrest in the United States and identifies opportunities within existing and new treatments, strategies, and research that promise to improve survival and recovery of patients.


Health beat: Minnesota nonprofit helps rate doctors and plans

Article by: JEREMY OLSON, Star Tribune
Updated: November 21, 2014 – 5:15 PM

As thousands of Minnesotans wade through open enrollment season for workplace medical benefits, MN Community Measurement is encouraging them to evaluate their doctors along with their insurance options.

The nonprofit organization has emerged over the past decade as a leading source of information, uniquely Minnesotan, rating doctors on whether they provide optimal care to patients with diabetes, depression and other conditions.

There’s little doubt its public rankings have motivated doctors — aggregate measures of optimal care in areas such as diabetes have improved in recent years. But it has been unclear whether the data at has influenced patients as they choose doctors and clinics.

Visits to the website have increased, but remain at a modest 100,000 per year.

But now leaders of the measurement organization believe changes in the nation’s health care system will make the rankings more attractive and more useful — both for Minnesotans reviewing employer benefits and for those buying health coverage on the open market or through the state’s health insurance exchange.

Many insurers are dropping plans that allow patients to see any doctors they choose, and offering cheaper plans with limited networks of doctors and clinics, said Jim Chase, executive director of MN Community Measurement. “It’s very important to look at the groups you are going to have access to or might choose for your care.”

Take, for example, the website’s new rankings for doctors’ management of asthma patients.

The good news is overall progress: The share of asthmatic children receiving ideal medical care in Minnesota clinics jumped from 49 percent to 56 percent. (This means they received recommended treatments and needed no more than two trips to hospital ERs for asthma flare-ups.)

The bad news is a huge gap among clinics. At Advancements in Allergy and Asthma Care in Minnetonka, 93 percent of pediatric patients received optimal care during the 12 months ending in June 2014; at seven other Minnesota clinics, zero patients received optimal care.

Chase said patients should ask about poor rankings, but look at multiple measures to get a broader picture of the quality of care provided by their doctors. Many patients now have tiered benefits that leave them paying more to go to certain clinics.

Chase said the rankings can help consumers make informed choices. “Is there much difference in quality, given the difference you might be asked to pay in price?”

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For consumers, health care cost and quality information remains hard to find and understand

Article by: JIM SPENCER, Star Tribune
Updated: November 22, 2014 – 2:00 PM

Getting basic information on costs and procedures remains a challenge in the Twin Cities.

WASHINGTON – The calls went out to a dozen randomly chosen health care facilities in the Twin Cities area. Staff members of the U.S. Government Accountability Office posed as patients who asked for the cost of common hernia repairs or colonoscopies.

Half of them could not get answers.

Those who received responses got price quotes that in some cases were three times higher than the competition with no quality measures to justify the higher charge.

“We were trying to put on the face of a consumer,” said Linda Kohn, who directs the GAO’s health care team. “The takeaway is that it is pretty hard to get this information.”

The government watchdog agency tested the availability of health care cost and quality data in several areas across the country. It picked Minnesota and Oregon specifically because both states have programs in place that are supposed to make it simple for patients to find good, affordable service as they choose between caregivers.

Minnesota also has a law that “requires providers to make estimated costs of treatment and estimated costs that must be paid by the patient available upon request,” GAO pointed out in a report released last week.

The report said that “initiatives to promote transparency” in Minnesota and Oregon did not guarantee cost and quality information. Of the 24 providers GAO contacted in both states, only 13 provided “limited” cost information and just seven provided quality data for hernia repairs and diagnostic colonoscopies for an uninsured patient. Of the 13 giving cost information, just five “were able to estimate … all of the facility, physician, anesthesia and other costs involved,” the report said.

“Our experiences receiving limited cost and quality information in two locations that have adopted specific initiatives to promote cost and quality transparency … suggest that consumers in other locations would face similar difficulties when calling providers,” the GAO concluded.

Kohn declined to name the Minnesota ambulatory surgery centers and outpatient facilities that were surveyed.

Four U.S. senators, including Minnesota Democrat Amy Klobuchar, requested the GAO study. It recommends specific changes to the federal Centers for Medicare & Medicaid Services (CMS) website to which most states, including Minnesota, often direct consumers for comparative health care data.

“Empowering consumers with accurate information about their health care options is a win-win,” Klobuchar said in an e-mail to the Star Tribune. “It helps cut costs for patients while improving our health care system across the board. That’s why I requested this report, and its findings make clear there is more work to do.”

As the GAO struggled to get accessible, understandable information at the state level, the agency identified what it called “critical weaknesses” in the CMS website. The federal site should include ways for individuals to estimate out-of-pocket costs for common medical procedures, the report said, and CMS should also organize cost and quality data in a way that lists top performing providers first.

Minnesota organizations in charge of informing health care consumers defended their programs, which are some of the nation’s most extensive. They challenged the GAO decision to call providers directly to ask for cost and quality information about specific procedures.

“It’s not representative of how most people are shopping,” said Wendy Burt, communications director for the Minnesota Hospital Association.

In 2007, the state Legislature passed a law requiring hospital pricing to be made public. As part of the law, the hospital association gathers cost information and displays it on a website called Minnesota Hospital Price Check. But the site only provides a general comparison of facilities, Burt said. For specifics, individuals must still contact their health insurance companies for costs that have been negotiated for their specific policies.

MN Community Measurement, a nonprofit set up in 2004 to improve health care in the state by making health information public, just “revamped” its website,, “to make it more consumer-friendly,” said Tina Frontera, MN Community Measurement’s chief operating officer.

New cost-comparison data is being finalized for publication on the website beginning in January, Frontera said. She declined to elaborate.

The site now ranks care providers by performance for 14 common treatment areas. Ratings range from “Top” to “Below Average” based on “best practices, community consensus and national standards,” Frontera said.

“The GAO report highlights why an organization like ours is important,” she added.

The clinics the GAO called probably could not answer questions about cost and quality of specific procedures because, according to Frontera, “front line staff aren’t armed with training to provide that information.”

At the same time, Minnesota law requires health care providers and hospitals — or their “designees” — to provide “good faith” estimates of the costs of procedures to patients who request them. The costs are supposed to include out-of-pocket charges to patients, as well as charges to health insurers.

While the law is on the books, no one appears responsible for enforcing it. The Minnesota attorney general’s office said it was the responsibility of the state Health Department. But Diane Rydrych, the Health Department’s policy director, said the agency has no “explicit” enforcement authority outside of the ability to tell hospitals that they must disclose general pricing figures to the Minnesota Hospital Association if they refuse to do so.

As far as guaranteeing the law’s promise that consumers can get medical cost and quality information from health care providers on request, as the GAO tried, Rydrych said, “the assumption was it would happen.”

If it isn’t happening, she continued, “the legislature would have to consider whether they want to look at a different approach that has more of a regulatory flavor.”

Jim Spencer • 202-383-6123

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