"The two words ‘information’ and ‘communication’ are often used interchangeably, but they signify quite different things. Information is giving out; communication is getting through." -- Sydney J. Harris

Hospital Quality and Patient Experience Ratings Updated, Expanded

Quality and patient experience ratings for Minnesota hospitals were recently updated and expanded on The site features hospital ratings focused on how often patients received recommended care, rates of serious complications, and how satisfied patients were with their overall experience. Information on more than 140 hospitals can be found via the Measuring Quality page.

Recent enhancements include expanding hospital patient experience information from four to ten categories. The ratings now include hospital cleanliness, pain management, quietness of room, and how well medications and discharge instructions were explained to patients. These ratings are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey, which is administered to a sample of hospital patients throughout the year.

Additionally, several inpatient quality, patient safety and pediatric patient safety measures were also updated to be more meaningful for consumers. Rather than asking consumers to evaluate a variety of different patient safety metrics to intuit how safe a hospital is, the new measures compile multiple patient safety measures into a single, composite rating for each hospital. These measures were developed by the Agency for Healthcare Research and Quality (AHRQ). The data is collected annually by the Minnesota Hospital Association (MHA).

All hospital measures available on are provided to MNCM by MHA in order to be publicly reported.