"The two words ‘information’ and ‘communication’ are often used interchangeably, but they signify quite different things. Information is giving out; communication is getting through." -- Sydney J. Harris

Improving Patient Experience with Primary Care

New Issue Brief from CAHPS User Network About Improving Patient Experience with Primary Care

A new issue brief from the Agency for Healthcare Research and Quality CAHPS User Network discusses efforts of two large physician practices to improve patient experience with care by using the 12-month version of the CAHPS Clinician & Group Survey. “How Two Provider Groups Are Using the CAHPS® Clinician & Group Survey for Quality Improvement” is available at

This issue brief summarizes presentations delivered on a CAHPS Webcast in October 2013. View slides or watch a recording of the Webcast at

If you have any questions or comments, please contact the CAHPS User Network at or 1-800-492-9261.