"The two words ‘information’ and ‘communication’ are often used interchangeably, but they signify quite different things. Information is giving out; communication is getting through." -- Sydney J. Harris

MNCM Responds to Medical Group Survey Feedback

Each year, MN Community Measurement (MNCM) conducts a survey of our medical group stakeholders to gather feedback on the products and services we offer. In 2016, the survey was fielded in May. MNCM received responses from 132 medical groups, representing 48 percent of all registered groups.

Some of the medical group survey highlights include:

  • Two-thirds of respondents felt that MNCM measures were “well-aligned/aligned” locally and nationally
  • Nearly all respondents (94 percent) used MNCM measures in quality improvement initiatives
  • Medical group staff that interact most with MNCM (Data Analysts and Quality Improvement) rated MNCM customer service at 8.32 and 8.73 out of 10 points respectively. These customer service rates increased from 2015
  • On average, over 80 percent of respondents rated all MNCM data collection guides as “very helpful/helpful”

Medical groups were also able to provide open-ended comments. One theme emerged with medical groups indicating a strong interest in receiving registration and data collection guides sooner to help them better plan for upcoming data reporting. In addition, MNCM received multiple requests to open annual registration sooner as registration comes on the heels of Cycle A data reporting.

As a result, MNCM diligently updated all 11 data collection guides for 2017 by mid-November – this is on average 3-4 months earlier than last year. In addition, annual registration opened two weeks early (December 1).

MNCM sincerely appreciates the feedback received through the medical group survey and hopes that improvements made based on survey feedback enhance 2017 data reporting activities. Thank you to all who took the time to help improve this important effort.