"The two words ‘information’ and ‘communication’ are often used interchangeably, but they signify quite different things. Information is giving out; communication is getting through." -- Sydney J. Harris

New Patient Experience Survey Start-Up Guide Available

A Patient Experience Survey 2014: Start-Up Summary Guide is now available on the MNCM data portal. Registered users, including survey vendor contacts, can log in to MNCM’s data portal at and download this document under the “Resources/Help” tab. (Returning survey vendors will need to reset passwords).

This document serves as a resource to understand the changes in the 2014 survey specifications and provides a high-level timeline and helpful steps to begin planning for this measure. In summary, the major changes this year are:

  • Psychiatry is the only clinical specialty excluded from the survey. Pediatric/Adolescent only clinics are required to assess their adult patients to determine eligibility.
  • The required survey instrument was changed from the CAHPS® Clinician & Group Visit Survey to the CAHPS® Clinician & Group 12-Month Survey.
  • The eligibility for the measure and the sample size that is surveyed are now based on a scaling table – the number of providers in the clinic will be used to determine sample size. The sample size is no longer 715 patients for every clinic.

The Minnesota Department of Health published the 2013 amendments to the Statewide Quality Reporting and Measurement System (SQRMS) rules in the State Register. The adopted rule and appendices are available at Health Care Quality Measures – Adopted Rule. Although MNCM is still in contract negotiations with MDH, MNCM is proceeding with supporting this important measure and plans to publicly report results.

Questions? Please contact or (612) 746-4522.

View this article and others in The Measurement Minute — January 2014 newsletter.